The iCare2 Pre-Mediation Desk is designed to serve as contact point for cross-border family disputes, such as cases related to international child abduction. We support families by providing clear information, guidance, and an initial assessment to help explore whether mediation could be right for your situation. Pre-mediation is the preparatory stage of the mediation process, during which the following steps are taken:
- Inform parents about the mediation process, their rights, and available options
- Assess the situation to identify the specific needs and concerns of all parties, especially the child, and determine if mediation is suitable
- Refer families to qualified mediators in the country concerned
- Guide parents on maintaining or rebuilding positive family relationships, always in the best interest of the child.
Mediation itself is a confidential and voluntary process, where parents work together to find a peaceful solution. It can help avoid lengthy court procedures, reduce conflict, and create agreements that are sustainable and tailored to your family’s needs. Because participation is voluntary, mediation agreements tend to succeed more often and are more likely to be respected by both parents.